Lost luggage? Not likely!

Lost luggage? Not likely!

Wed, 22/04/2015 - 22:41
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Osaka’s Kansai International has not lost a bag since opening in 1994

"Where's my bag?"

While visitors to Japan may experience plenty of lost-in-translation moments, their luggage is unlikely to go astray. Kansai International Airport has been voted the world’s best for reuniting passengers with their luggage. Incredibly, not one incident of lost baggage has occurred since the airport opened in 1994.

For its recent World Airport Awards 2015, a ranking of the world’s top 10 airports for baggage handling was compiled by Skytrax, the UK-based airline and airport consultancy.

Japanese top the list

The study encompassed 550 airports in 112 nations worldwide, utilizing reviews from 13 million users to decide rankings in 20 categories. Japanese airports fared extremely well, with Tokyo's Haneda International in sixth place and Narita International rounding out the top 10.

"The baggage delivery award is based around various criteria, the core emphasis integrating speed and efficiency of baggage delivery, staff support services, baggage hall information and so on", said Peter Miller, director of marketing for Skytrax.

"Specific reasons for Japanese airport performance is somewhat intangible, but in most respects [is a result of] the more fastidious nature of staff and their disciplined approach towards ensuring maximum service efficiency", he added. Asian airports took the top six spots for baggage handling, with Copenhagen in seventh, followed by Munich and Zurich.


Press releases from Divers Alert Network (DAN)